How do I submit a warranty claim?

The warranty only applies if:

- boiling dry;

- too hard or too aggressive drinking water;

- aggressive liquids or substances, vapours or gasses;

- internal or external corrosion or calcification;

- the owner's own fault, neglect or improper use.

Warranty exclusion:

 Information about the water hardness in your place of residence can be obtained from the water utility company.

* DH = ‘Deutsche Härte’ (German expression of water hardness in degrees)

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